Bill Albert is Executive Director of the Bentley University User Experience Center. Albert brings more than 20 years of experience in UX research, design, and strategy to his role leading the center.
He has expertise in qualitative and quantitative user research methods, service design, and user experience strategy. Some of his recent clients include Philips Healthcare, American Express, Hearst Media, ESPN, TD Bank, Ericsson, and HubSpot. Albert has presented his research at more than 50 national and international conferences and co-wrote (with Tom Tullis) Measuring the User Experience.
Albert is Co-Editor in Chief of the Journal of Usability Studies.