The zeal of my life is thinking empathic Design, whether of products, services, experiences, or processes that deliver the outcome for my clients/partners. I have handled multifarious roles for companies worldwide and multicultural clients. I am a user and customer-centered problem solver (HFI Certified Usability Analyst™) and a strong advocate of Service & Design Thinking Methodology as well as its practical usage at work. My 18+ years of operational, project/product delivery,
CoE building and leadership experience has made me a direction setter and enabled me to deliver solutions with compelling experience while creating driven teams with the openness to absorb & embrace situations.